昨天无意间收到hostnine的邮件通知，由于是网易邮箱，直接使用网易邮箱的翻译功能，翻译后大意是：我在5月13号的时候在后台选择了升级主机业务，但是现在还没有付款，这是最后一次通告，在24小时内如果不付款，就会冻结账户。

看到这个我才紧张起来了，毕竟还有将近半年的使用期呢，怎么能说冻结就冻结呢？在网上搜索了很多关于此类的文章，没有一篇对照我的问题的。因为我的业务是之前在backyllc并入hostnine的，hostnine没有我所购买的优惠业务，我升级的话只能升级hostnine的个人业务或者其他，前一段也是因为误操作导致生成了业务单，而且邮件里面还提醒不通过在线交流和邮件的取消，需要自己去取消，但自己取消的业务似乎是指账户到期不用为了防止自动续费的取消（即删除用户），所以没有操作。

在网上搜索中点进了赵荣部落，发现他用过backyllc的主机，我将邮件发给他咨询相关问题，他说这样的情况他也不确定客服会不会给我取消，无语，只有自己尝试了。

在后台发了Ticket

“Hello, because my account was transferred from the backyllc, I think if you can renew, but did not find the option to renew. I do not accidentally select the option to upgrade. Today I discovered that warning, saying that the account may be frozen, do not know how to cancel it? I have no plans to upgrade the temporary. Please help!”

很快便收到

“Hi!

I am going to move this ticket over to our Billing Department queue, as they’ll be able to assist you with your issue much better than our department can. The Billing Department is generally only open on business days, so please be patient as they’ll get to you as soon as they can.

Thanks, and if you have any other questions, make sure and let us know!

Regards,

Mark B.
Technical Support
HostNine LLC”

紧接着，我回复了

“Thank you, now I just want to cancel the account upgrade, so when the end of this year and then renew the renewals because my PayPal is not enough money to pay, and there is no available credit, I am a user from China , the above-mentioned orders of the wrong operation of the pure, my English is not very good, hope that the content through Google translation can let you know what I mean.”

没多久就收到

“Hello!

I have cancelled your upgrade, so you have no due invoices at the moment. Your account will be up for renewal on 12/5/2011. Let me know if you need anything else!

Aimée B
Billing staff
Hostnine LLC”

我再次回复

“Another point I do not understand, until the time I renew how to renew it?”

收到的回复是

“Greetings,

To submit a payment for an invoice, please login to your Client Area via https://secure.hostnine.com/billing/ and click the “My Invoices” tab. Your renewal invoice will be generated 10 days prior to your renewal date, so you can pay it any time following it being generated.

Thanks!

Aimée B
Billing staff
Hostnine LLC”

通过以上交流，客服已经帮我取消了升级，并且说明，业务会在到期前的10天自动生成续费订单，而且据说续费是和原先购买的价格相同的，不知道这点是不是真的，截至目前客服还没有给我答复。总之，可以确定主机是可以长期使用的，虽然原先的backyllc不复存在，但现在的H9相信不会随便更改业务，可能只要不更改，就可以一直使用特价的主机。

注：以上英文为Google翻译的。